Jostens Reviews 80 Feedbacks & Discussions (80 Posts) (2024)

Posted by Becky (a while ago)

$70 for a yearbook is outrageous!!!! I have twins - is there any discount for this?

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Posted by rosalind braza (a while ago)

$85 for a yearbook is too expensive.

We just moved here and pricing is absurd.

In these economic times, it is sad to think of all the kids who won't get one. I think you would make up in volume if you dropped the price.

I haven't seen the yearbook but I will still feel the same or worse depending on the quality.

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Posted by Damon (a while ago)

Jostens is very poor at communication. I purchased a ring through a sales rep at the University I attend, I never recieved any communications from Jostens letting me know that the order had been recieved. I recieved my ring and it was the wrong ring. I called Jostens to be told to send it back, pay for the postage and the insurance. A week later, worried about a 650 dollar ring, I called to ask if they had recieved the ring and was told that they had no idea. When asked if I would recieve a e-mail when the ring was recieved, customer service (Leslie) said no, I would get a card back in the mail. I questioned this saying a quick e-mail made more sense and she got a little short relying that with the large number of returned rings, they did not have time to e-mail each one to let them know they had recieved it. At this point I was upset as well and asked if I would recieve re-imbursment for the postage and insurance for sending the ring back even when it was their fault in the first place. I was told that they would re-imburse up to ten dollars with me sending a reciept. I spent 13.85 not ten. My experience has not been good at all. I expected better. I will update this review once again, when I recieve the ring that was order to comment on the quality of the ring.

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Posted by Rafis (a while ago)

SO STUPID

All these idiots that are saying that the price is reasonable, use your brain a little bit. A YEARBOOK for $86!!!! is not CHEAP, a super saving package for $250 IS NOT CHEAP for some stupid invitation cards, and some stupid thank you cards, USE UR BRAIN stop wasting your money, JOSTENS IS JUST A RIP OFF>... i only bought the yearbook and the gown and cap for my graduation EVEN THOUGH THE PRICE IS REALLY HIGH... It just angers me how some people wastes there money on some stupid things, You are going to college SAVE UR MONEY,.... Spoiled kids... (these exact hoodies and shorts that have 2012 or whatever year written on it, you can get it for half it cost from any designer for the info for the ignorant !)

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Posted by sky (a while ago)

Very expensive shipping! I went to buy my cap and gown and the shipping was almost $12.00 I live in Oregon and I know it doesn't cost that much to ship something that is so light weight.

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Posted by Rubi (a while ago)

Josten's does not provide professional assistance. My graduation ring wasn't even the right size. For the PRICE I paid THIS RING IS NOT EVEN WORTH IT. AND even yet giving me the wrong size, if Jostens was all that good, they wouldn't miss out my SIZE when I handed in all my correct information. I am terribly disappointed with them.

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15 out of 15 people said 'YES'

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Posted by Lindsay (a while ago)

Jostens charges ridiculous prices for their products. I thought high school was bad enough, but they have no understanding that college students can not afford graduation announcements that are over $2 (which you can only by in a min quantity of 25), cap and gown for over $100, and the other absurd prices they charge. The sales rep that came to my school said that "that's where mom and dad come in" to me when I complained about the prices and packages offered. I thought that was rude, since not every student is a spoiled princess who get mommy and daddy to pay for everything. He also lied to me, telling me that I could not buy only announcements, and that I had to buy an entire $76 package, so that I would spend more money (I'm sure he makes a commission). When I looked on the website, I found out that I could, in fact, buy only the announcements. When I said that all I needed was the announcements (since the address labels and "seal" stickers are absolutely worthless), he told me it would not look professional if I did not buy the whole package, which is a lie and a cheap way to try to hook a customer. I have never had a good experience with Jostens, and their quality is very poor. I had to return my high school ring twice because it bent after about a month of wearing it. After the second time, I gave up. The cap & gown is a waste of money and there's no reason I shouldn't be able to rent both for $10 (seriously, they would still make a killing if thousands of people payed $10 for the same set). I'm very annoyed at the quality and service I've seen with Jostens, and I would not recommend this company to anyone. I don't understand why most schools seem to use Jostens. They must give the highest kickback to the schools or something...

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Posted by Sandy K. (10 years ago)

Its lucky for Josten's = monopoly on graduation products

Their service department is totally unhelpful. Their web site is NOT user friendly. Their coupons don't work and are misleading. Their announcements were fair quality, but still overpriced.

Bought a package including a gown (like we have any choice about buying a gown) then they charged us for the cap and gown when we picked it up.

When I ordered my Name cards I put 50 cards in my cart, but after entering my code for prepaying for the cards it changed to 25 (the # I prepaid for); but I wanted to add 25 more for $9. Service desk could not help me. Had to place another order and pay $24 +$9.95 S&H for 25 cards (other coupon for free shipping did not work).

Bought: Announcements, photo name cards, cap and gown, picture/announcement frames.

Pros:

Cons:

Customer Contacted Jostens Via:
	(877) 475-7027

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12 out of 12 people said 'YES'

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Posted by Jen (8 years ago)

Once wonderful, now not-so-much

We have used Josten's products for as long as I can remember. I have four generations of class rings, three of which are beautiful and well crafted. My daughter got her class ring a year ago. It has already been back to the Warranty Department twice. We were so excited when she got it, only to find that the red stone was pink, the metal work was shoddy, and even the initials were wrong! Skip ahead to graduation season. We just got her graduation announcements from Jostens (the only option), and they look like something I did on my own computer. No embossing, poor quality color and lettering. We will be looking for other options when the time comes for my son to get his class ring and graduation items. So sad to see a once regal company now look like a local start-up print shop!

Bought: High School Class Ring, Graduation Announcements

Order Date: 2016-03-14

Date Received: 2016-04-04

Pros:

Cons:

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10 out of 10 people said 'YES'

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Posted by Ronald B (a while ago)

Order Confirmation (#P2144819)

I received my son's ring on Saturday 3/30/2013 and I can't believe how thin and small it is for a men's ring that costs $399.00. I graduated from College in 1976 and my Jostens ring is so much bigger and thicker. I only paid $105.00. I know it's 37 years later but I didn't think things have changed that much. I'm very disappointed in the size and quality of my son's ring. Ronald B Commack, NY

Pros:

Cons:

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9 out of 9 people said 'YES'

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Posted by micha (a while ago)

In Salinas Ca., I called 5 times, they never returned my calls. Very bad customer service, I can't even talk to anyone. I ordered a key ring for $8.00 only and they charged a full fee of $9.95 for handling and delivery. Imagine an $8.00 product they put $9.00 charges for delivery. NOT GOOD. NOT HAPPY.

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8 out of 8 people said 'YES'

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Posted by Dissatisfied Jostens Customer (a while ago)

Bad Experience

I just graduated May 18th, was told the ring would arrive at my house by May 11th, but it didn't arrive to my house until July 9th. I had no tracking options, graduated without a ring, and there was no way to know whether the second ring they made me (first one was lost in mail) would arrive at my house. The troubles were not worth the cost. The emails and phone calls revealed disinterested customer service, and one of the representatives even told me that rings have been getting lost in the mail a lot more often. Cons:

• Bank didn't recognize the transaction from Jostens as secure; froze my account due to fraud (Josten's is listed as an "Office Supply Store" when ring purchases are taken directly via bank accounts); not a secure purchase

• First ring lost in the mail

• Second ring didn't "make it" through inspection

• Ring was two months late

• Disinterested customer service

I do not recommend Jostens to upcoming graduates =(

Bought: College Ring

Order Date: 2013-05-05

Date Received: 2013-07-09

Pros:

Cons:

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7 out of 7 people said 'YES'

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Posted by sandria (a while ago)

I recently ordered a tshirt that was an 2x and it is the equivalent of a small. I called and asked about a return policy or and exchange. the gentleman on the other line said they dont do exchanges or returns. They do do a partial return that is they let you keep the tshirt that does not fit and for another $10 they will send you another one. I already payed $20 for the first one with shipping and handling and tax and they woant me to pay another $10 on top of that instead of fixing their problem. He also said that they new those shirts were running very small and they didn't tell the costomers. It was a mistake to ever buy that shirt. It was the new charcol 2011 tshirt. He would not help me with my problem just wanted more money.

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8 out of 9 people said 'YES'

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Posted by Kristen Perkins (a whiles ago)

Horrible customer service, if they promise you something by a certain date, they won't deliver.

Bought a ring, finally received it after it being a month overdue, paid for it. A month later they shipped another ring to me and decided to go ahead and take another payment for it.

If you buy something from them, WRITE A CHECK. That way they can't dip into your bank account or credit card for more money!!!

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7 out of 7 people said 'YES'

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Posted by Patti R. (a while ago)

Everything was TOO EXPENSIVE. My daughter is a senior and we are having trouble making ends meet, with having to buy her gown, cap, a car, the bills, and everything else. But we can't just let her walk without everything.

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6 out of 6 people said 'YES'

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Posted by YVONNE GOMEZ (8 years ago)

HORRIBLE PRODUCT

Purchased class ring for my daughter, paid in full $445 plus $45 tax total of $490, figured i should get what I ordered for that price, not so much, we are on our 2nd ring and still not happy with it, after talking to a rep they assured me they would make it right and start on a 3rd ring, 2 weeks later a call was made to my daughters phone from a rep asking her to return her ring and a full refund would be made to her, the problem I have with that is how can a company make any type of arrangements with not only a minor but with someone that DID NOT pay for their product, I, her mother did! very unsatisfied customer. Not trying to get a discount or anything free just a ring that I ordered from their pamphlet.

Bought: class ring,877s,m

Order Date: 2015-09-06

Date Received: 2015-10-05

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5 out of 5 people said 'YES'

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Posted by QHHS Parent (9 years ago)

I was forded to purchase poor quality products due to monopoly

Josten's monopoly on my son's High School has forced me to waste valuable time and money. I just reviewed my son�s graduation announcements and I am so very disappointed with the quality, design and extremely small font used. Even with the announcement up close, I have trouble reading the messages. The paper used is thin and not as expected for the cost. It appears very close to standard copy paper. When I unfold it, it looks like you used a 8 � ½ x 11 paper printed and folded it to make the card. Further, my son�s name is not even printed on the announcement. I would think that would be standard in light of their high prices. I do not see that they offer any type of satisfaction guarantee or ability to return their substandard products. These are of such bad quality, that I would be embarrassed to send these to friends and family for such an important occasion.I have seen prior announcements from previous years and they were not of this poor quality.

Bought: Graduation Announcement 2015

Order Date: 2015-01-01

Date Received: 2015-03-16

Customer Contacted Jostens Via:
	[emailprotected]

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5 out of 5 people said 'YES'

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Posted by Shawnee Garcia (a while ago)

Poor Customer service

We paid for a ring with my daughters initials to be engraved. Her name was clearly typed on shipping and billing forms. Her initials are DIG. we got the ring and the engraving was written PIG. What teen girl would have that inscribed on her ring?????? They tried to say it was her fault for poor penmanship. Really?? If it was so poor, why did they have her name on the paperwork correct. She filled it out herself and everything on the label was fine. Some kind of sick joke? our email, phone and all contact info was there if they had any question. Now they expect me to pay to ship it back.

Bought: class ring DN 7016E L10Y design 7167

Order Date: 2010-10-13

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5 out of 5 people said 'YES'

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Posted by C Martin (a while ago)

Yearbook Ordering Disaster

I orderd and paid for a HS yearbook; $70+ in Nov. it is June 6th, no yearbook and my senior is out of school now. Absolutely horrible customer service, they said the binding was bad. Yeah sure, then refund my money and give me the book. Never again!

Bought: Yearbook High School

Date Received: 2012-11-06

Pros:

Cons:

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7 out of 9 people said 'YES'

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Posted by Robin P (a while ago)

Horrible Customer Service

I was charged an additional $40 to reprint some announcements when the font color looks fine on my screen but you cannot see on the actual announcement. I just needed a reprint with a white font and nowhere on their website does it tell me that I would have to pay for a reprint if the font is not as shown on the screen. Their representative told me she spoke with a manager and that is all they would do. I think this is horrible customer service and my expectation is a lot greater in this day of competitive shopping. The company should understand that word of mouth is the best form of advertising and they can ill afford negative remarks due to a dis-satisfied customer. This is customer service 101 and I am really shocked that they did not just take them back and reprint them with a font color that can be read.

Bought: announcements

Order Date: 2013-05-16

Date Received: 2013-05-28

Pros:

Cons:

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6 out of 7 people said 'YES'

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Posted by Kurt (a while ago)

Don't order anything from this bait and switch company.

After placing my son's graduation announcement order the receipt stated "Please contact us for more shipping information". The customer service representative, Jennifer, informed me that the announcements would not be printed and delivered for over 2 months. I attempted to change the order but was told that Jostens�s policy is not to allow changes or cancellations after the order is made. What kind of a reputable company does this?

What kind of a bait and switch company runs like this? I am also a college student and will discourage anyone from using Jostens...

Pros:

Cons:

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6 out of 7 people said 'YES'

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Posted by Y Martin (8 years ago)

Josten's rings/ yearbooks

Order number 1972***

Ordered class ring. Cost was $450.00. Sent ring back for re-sizing. Was told ring would take 4-6 weeks. When we did not receive ring back after 8 weeks we called Jostens. We were told ring was sent out on Thursday and if we did not receive ring by Monday to call. We called on Monday and were told that Josten's actually broke the ring and had to re cast it. When we inquired as to when we would receive the ring, we were told that they were in their busy season with new orders. It took an additional two months to receive the ring. I felt they should fix their mistake, not put it behind new orders. I will not go into the issues I have had with their yearbooks. The short version of the yearbook is that one of the four yearbooks i ordered last year had all the pages falling out - they were not properly glued in. It took another four months to get the replacement. After spending one hour with three different representatives on a this year's yearbook problem, all they can say is is their manta dutifully supplied by each person you speak to, "We cannot help you. I'm sorry." I will be ordering my other three class rings from Balfour and my graduation announcements from any other printing company. I will borrow grad gowns from a previous graduating senior. I would not give one cent to this company. If I could get the school to change printing companies for the yearbook I would. I know I am not the only unhappy parent with Josten's. Non existent customer service.

Bought: Class ring 1972388
Yearbooks from Space Coast Jr Sr High

Pros:

Cons:

Customer Contacted Jostens Via:
	(877) 767-5217

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4 out of 4 people said 'YES'

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Posted by Todd (9 years ago)

Awful customer service

These people are completely lost. We ordered a ring and hoodie from them about 2 months ago, and according to their customer service people, the order still has not been processed. The hoodie was supposed to have been delivered at least 6 weeks ago. Not only has it not been delivered, they have lost her size and will not refund the money. Stay away if possible.

Bought: Class Ring, Hoodie, T-shirt

Customer Contacted Jostens Via:
	(210) 826-7961

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4 out of 4 people said 'YES'

162430

Posted by ashaunta smith (a while ago)

I order announcements from josten and I had them expressed delivery for 1 to 2 days. They said after manufacturing it can take 10 days. I think this was so unfair. It was after the graduation. I even had to call them back to give them the date and time.

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8 out of 12 people said 'YES'

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Posted by Jayr Price (a while ago)

Josten's yearbook prices are ridiculously high (ESPECIALLY, the $6 extra bucks they charge to put your kids name on it - should be included given the high price of their standard yearbook). Myself and a few other parents are planning to speak at an upcoming school board meeting to request that they entertain the idea of using a more affordable company next year. If they change, Josten's will lose about $600K in sales for our Parish (Ascension Parish, LA). Lots of parents in our area are struggling right now due to the economy so I find it very sad that this company has chosen to up their prices yet again. I mean come on, for $40+, they should at least put our kid's names on them.

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7 out of 10 people said 'YES'

55740

Posted by Jane (7 years ago)

Rating should be 0

I ordered online from Denton, Texas. Their website wasn't user friendly which made ordering difficult. Jostens overcharged and misled me about their products, and messed up my large order. The announcements were misprinted and I had to buy key chains and other items I didn't want as items were only sold in a package. Absolutely terrible customer service even from management when I called about errors. They were rude and even hostile.

I will never do business with them again. Order #W60007472

Bought: Two cap/gown/tassel/key ring packages
(Only wanted cap/gown)
Two sets of announcements

Order Date: 2017-03-17

Date Received: 2017-03-30

Pros:

Cons:

Customer Contacted Jostens Via:
	(800) 854-7464

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3 out of 3 people said 'YES'

Review came from Canada.

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Posted by Ron M (8 years ago)

Jostens

Jostens is a total ripoff, the company has for two years added packages to my children order sheets for grduation. This year my son only wanted the cap and gown and diploma holder. Now 6 weeks before graduation a balance of an additional $126.00 were sent to my house for a stationary order package deal that he never bubbled in.Soon as I received this invoice I contacted them and they gave me the response he verbally asked the sales rep to order that package for him in addition to order he had given them earlier. Also order can't be changed because the stationary is personalized, and my only option is to cancel order and my son not walk for graduation ceremony or pay for extra crap we don't need. SO NOW THEY HAVE YOU IN A NO WIN SITUATION !!!

Bought: Option C : (Cap and Gown) (Diplomia Holder & etc0

Order Date: 2015-10-15

Pros:

Cons:

Customer Contacted Jostens Via:
	(706) 868-0515

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3 out of 3 people said 'YES'

166640

Posted by Andrea Allen (9 years ago)

OMG they cannot read

I have received my daugheter class ring 3 times all wrong. They cannot read, they continue making the wrong bands!! Worst service ever!!!! We ordered the stackable ring 3 bands, 1st time outside bands incorrect. 2nd time outside bands still incorrect. 3nd time inside band incorrect. If they took the time to read the instructions the ring would be made correctly. Will NEVER order anything else from Jostens.

Bought: stackable class ring 656

Order Date: 2014-12-01

Date Received: 2015-04-20

Pros:

Cons:

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3 out of 3 people said 'YES'

164100

Posted by Thomas (10 years ago)

Two out of two shirts messed up.

We got officer jerseys and they (their mistake) miss-spelled the school. To add�it was a week before school started and the sweaters barely came in and instead of 9th grade class officer, it said 7th grade representative. If there is any other place you can get quality sweaters Jostens is not the choice. Do NOT plan on getting apparel on time. It is NOT cheap.

Date Received: 2014-08-11

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3 out of 3 people said 'YES'

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Posted by lane (a while ago)

Second time ordering from Jostens. Website is a bit cumbersome but their products are good.

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5 out of 7 people said 'YES'

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Posted by Tracy Hatchell (a while ago)

I agree, we are all having a hard time making ends meet with three children who would like to have their yearbooks. Since we had to wait to get their Christmas money from family memebrs to purchase them it is horrible. The price went from $40 if you purchased the year book at the beginning of the school year to $85 if you bought at this time!!!! UNBELIEVABLE!!!! Don't they gety that we are in a recession!!!!

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4 out of 5 people said 'YES'

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Posted by Jonathan (6 years ago)

No clue on what's going on!!

We ordered our kids yearbooks through their online site. They was supposed to be delivered to the school today (05/22/2018) but when we called the school the rep had no clue when they was going to be here. Called the company and ask them about when the yearbooks would arrive they said to call the school rep (check). Told them we just got off the phone with them she said that they should be there before school ends (mind you school ends tomorrow for us) and I told her as such. She had no clue when they would be here they didn't have that information and couldn't help us. What's the point of customer service if you can't help anyone. Our schools need a new company that knows what they are doing.

Bought: Yearbooks

Order Date: 2018-03-03

Pros:

Cons:

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2 out of 2 people said 'YES'

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Posted by Tanya (6 years ago)

Very bad customer service reps

After spending hundreds of dollars at Jostens for 3 kids throughout the years I'm happy to be done with this company! The local rep will not contact you to correct and he customer service people hang up mid phone call only to make you call back and wait in line another 25 mins to speak to someone since they do not feel the need to call a customer back which means the disconnect was intentional. SO..speaking to another rep after waiting again only to wait on the phone with her for almost an hour because I would not except a no, I eventually got a redemption code which of course did not work and had to call back again and wait and wait more because the rep did not kno what to do and had to go get a "lead". Ridiculous! I'm sure no one from Jostens will return my complaint either. Use shutterfly, much cheaper and the best service by far.

Bought: yearbooks
gap and gowns
announcements
clothing
tassels

Order Date: 2017-09-27

Date Received: 2018-04-12

Customer Contacted Jostens Via:
	(800) 567-8367

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2 out of 2 people said 'YES'

168940

Posted by Trisha (6 years ago)

Incompetent salesperson

They have a representative come to the school to SIZE the class rings, this a good idea since most students don't have a clue what size ring they wear. I paid $600 for a ring my son got today that he was sized for by them and he finally gets his ring and it falls off his hand! Really! Y'all can't find a competent person that can put a ring on a finger and write down a CORRECT SIZE! Ridiculous!!! I guarantee the next two senior rings I buy will NOT be from Jostens. How hard can it be to size someones finger.

Bought: Senior ring

Pros:

Cons:

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2 out of 2 people said 'YES'

168400

Posted by Katie Rowe (7 years ago)

Thanks for nothing

We got my daughter's graduation announcements and the return address labels had our city spelled really wrong. I called them for replacement, which they agreed to, but was told that it would take 5 business days plus shipping time. Her graduation is 2 weeks away, so with 8 more days at least until we get them, announcements won't get to people before the event. They said oh well, use the old ones then and there was nothing else they could do. I wouldn't send out labels with our address wrong, very unprofessional. Thanks for nothing, Jostens.

Bought: Graduation announcements

Order Date: 2017-01-24

Date Received: 2017-04-28

Pros:

Cons:

Customer Contacted Jostens Via:
	(800) 567-3671

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2 out of 2 people said 'YES'

168040

Posted by Nate Mossalino (8 years ago)

Send annoying emails

Far too many emails and the unsubscribe link doesn't load, trash... Everything is ridiculously priced as well I do not want to purchase anything other than my cap and gown from them. Also how is 32 words not enough... Do you want me to write you a book?

Bought: Cap and gown

Order Date: 0004-07-16

Pros:

Cons:

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2 out of 2 people said 'YES'

166660

Posted by Stephanie M. Powell (8 years ago)

The Worst Service Ever!

Jostens!First thing you did wrong was write the wrong title of my son's position on his Shrine Bowl Champion Ring so I'm 100% sure you wrote the wrong position on another ring because you mixed my son's up with another player! I still have not received the corrected one yet it's been a month and a half now! Second I ordered graduation products from you and you wrote my son's name wrong on the name cards for his announcements and return address labels. Jostens sending the announcements to the school so late and they have made a mistake puts me on pins and needles about when I will receive the corrected ones. I called early this morning had to speak to 3 different people before I could get any answers about receiving my corrected merchandise. This has been the worst customer service EVER!

Bought: Graduation Products

Order Date: 2015-09-11

Date Received: 2016-04-13

Pros:

Cons:

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2 out of 2 people said 'YES'

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Posted by John Guidera (8 years ago)

Josten's Website gets an F

I spent weeks trying to buy a yearbook and Ad for my eighth grade son on your extremely clumsy and poorly designed website. By the time that I got frustrated enough to call Jostens, I missed the deadline for the ad. So much for recognizing three years of academic achievements.

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166400

Posted by Isabelle (9 years ago)

SO CONFUSING

I am a senior in high school. they came to my school and we filled out a form for basic thing like can and gown and senior tee shirts which seemed very simple at first. then we turned those in and they said they would come back a week later and bring us the things we ordered. well they also gave us a huge envelope with info on announcements. well to order the graduation announcements you had to pretty much re order everything we ordered the week before. THAT WAS THE ONLY OPTION. i asked about 20 people in my classes and they were confused about this also. the forms have WAY to much pointless info that really isn't necessary. But that is not all. i got my class ring from there, which was delivered the wrong size. My brother got one and the stone fell out the next day. also what is up with how expensive and cheep looking the yearbooks are. that is all. Jostens used to be awesome but I'm glad this is my last year with them. no more of this confusion.

Cons:

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2 out of 2 people said 'YES'

165380

Posted by Sonya (9 years ago)

Poor customer service

This company is terrible everything from the prices to the service. My Daughter was sold a Hoodie that she insisted would not fit and their sales person insisted it would. It did not fit and they would not exchange it. Poor customer service, rude attitudes, avoid them if you can!

Bought: Hoodie

Order Date: 2015-08-26

Cons:

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2 out of 2 people said 'YES'

165190

Posted by angel w. (10 years ago)

messed up on spelling of class ring

my family ha sbeen dealing with Jostens for 3 generations and it stops here. I'm also making sure ALL of my daughters friends and parents as we have a group established at her school letting them know how poor the service is. I ordered my daughters class ring, THEY messed up on her name and charge ME for my refund. Jostens and the willimas family will no longer have business!! I should have went with Herff Jones like all the others did!!!

Bought: 2015 class ring

Pros:

Cons:

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2 out of 2 people said 'YES'

162100

Posted by Franklina Nyarko (6 years ago)

Refund

Very unprofessional workers, its been two weeks since I called to cancel an order for 115.00 toward the the purchase of Tam. I was just told they have to look into it, as the person I spoke to is now on vacation, although I was told the refund will take 7 days initially. I will NEVER purchase from them.

Bought: Tam for graduation

Order Date: 2018-07-16

Customer Contacted Jostens Via:
	(800) 854-7464

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169490

Posted by Thomas L. (6 years ago)

DO NOT USE JOSTENS EVER!!!!!

Hello all: I ordered my graduation 👨‍🎓 cap and gown through JOSTENS as instructed by my school Webster University- upon placing the order I was dismayed to learn I would not be allowed to use my PO Box mailing address since they refuse to use USPS., insisting instead to use UPS as their sole shipper, for presumably the tiny 3-5% preferred customer discount they probably receive from UPS. I explained to them UPS has botched almost every delivery to this particular address and pleaded with them to either use USPS or at least UPS to US POST OFFICE delivery as an option but they stubbornly insisted they would not do that and that basically it was either their way or no way at all. Well, it’ was now about 2 or so days prior to graduation commencement abd still no cap and horn- called JOSTENS to hear UPS had supposedly delivered it two weeks before?!? Called UPS (their customer service dept is equally appalling) and heard the exact same thing- I immediately notified the this package, apparently driver-released (read: left on doorstep with no delivery receipt signature) had been (surprise * surprise) STOLEN from the front stoop of this apartment building in the middle of high-crime downtown San Antonio Texas all due to a seriously negligent UPS delivery driver who was anxious to simply check off the “delivered” box on his paperwork rather than fo the prudent thing which would have been to either call me or just leave a package-claim notice on the main front gate. Sent JOSTENS an online form submission- no response. Had to call them and UPS again simply to get a token, insincere obligatory apology and offer to refund my money but no recompense whatsoever for ruining what should have been one of the most special, memorable days of my life! Nothing whatsoever, and now I’m approaching Webster U to drop them as a sole-source provider for academic regalia, since JOSTENS won’t listeb to the moral or ethical argument, perhaps they’ll listen to the BUSINESS/MONEY side of my argument. Both companies have failed me miserably and offered only half-hearted pretend apologies but nothing to make up for ruining my special day , suggesting they’re not really at all concerned with one customer’s negative experience and as I’m reading here on this site, any other customer’s experience either. A company that forgets and ignores its own customers will eventually itself be forgotten and ignored right into failure and bankruptcy , and deservedly so. DEMAND YOUR SCHOOL RELEASE JOSTENS AS sole-source supplier and give you the freedom of choice to use anybody you want!!!The problem is that Jostens/Balfour has a near-monopoly on academic regalia and materials, so maybe use Herff Jones or Artcarved instead. -hope this helps y’all, Tom L.

Bought: Academic regalia

Order Date: 2018-05-11

Pros:

Cons:

Customer Contacted Jostens Via:
	(800) 854-7464 x_____
	[emailprotected]

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1 person said 'YES'

169350

Posted by Stephanie (6 years ago)

Worst Company- Received Invites a couple days before Graduation

I ordered my son's graduation announcements through them online, and I called them to make sure I received them by the 1st of May. The lady said I would at the latest by the 5th. I was okay with this because I could overnight the few that were out of state. I still have not received the announcements. They just barely shipped them yesterday. I will not receive them until the 17th in the evening which means they will not be sent out until the 20th. Even sending them overnight will only get them to families homes the day of his graduation. This was a $170.00 purchase, and I now have to look for a local place that will hopefully be able to get them done up in one day. I will most likely be paying an extreme amount of money for them to be done. I should have know the Jostens would do this because of what they did with my class ring.

I had gotten my ring from them, and they refused to replace it with their warranty. It was stolen, and they told me that they would not be able to replace it. They gave no reason. They did say I could pay $150.00 to order another one. How kind of them.

If any of you plan on doing your children's graduation, don't use them. If you have to, then get your orders in at the beginning of the school year, because it'll take that long for you to get them.

Bought: Announcements, photo invites

Cons:

Customer Contacted Jostens Via:
	(800) 567-8367

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169170

Posted by Han (8 years ago)

Why does Jostens make so many promises?

I worked with the sales person at my school who showed me lustrious metal and and aquamarine stones. I decided to order my college ring (size 8.5, lustrious metal, aquamarine stones) March 16th and received it April 18th. The metal was correct, but the sizing felt too big and stones looked exactly like white spinel - there was no blue color at all. I contacted Jostens and spoke with D who was very good and helped me send the ring back for resizing and stone confirmation; she assured me that they would resize the ring and contact me to confirm whether the stones were in fact aqua.

By late April, G from suctomer service contacted me and confirmed that the stones were aqua and that the website's images are "shot under enhanced lighting which makes them look more blue". I corrected her and told her that I had never used their website and that I was shown what aqua looked like with the display models, in person from the sales person. The stones that were apparently confirmed to be aqua by the repair plant, were nothing like the blue aqua stones that the sales person had shown me. Under G's advice I request the stones be switched to blue zircon stones instead. I told her I was moving out of the country by mid May and she assured me that they will issue and "overnight" draft back to me.

I received my repaired ring may 2nd, which was resized to 8.5 and fit well on my hand, however the zircon stones looked yet-again like white spinel. I called Jostens and reached D again who recognized me, apologized and looked into my order repair. To her surprise, the ring was resized but the stones were never switched out and she confirmed that the plant's notes said aquamarine; they resized it and sent it back to me even though I followed the technical agent's specific instructions on how to write a note requesting to resize and switch stones. I sent it back for a second time, wondering if they even had any blue stones in stock to begin with.

Jostens service got significantly worse from here. I watched the tracking info until the ring was received early may and did not receive a phone call. I waited a whole week and still never received a call, even though the first time I resent my ring they called me right away. I had to call them early may, and reached G again. This time G told me repairs would take 2-4 weeks, but I told her that last time Jostens gave me an overnight draft and that I was leaving the country late May. G said she would "speed up the process" and then sent me a warranty order confirmation email that explicitly said the date I would receive my ring - that was false.

I trusted Jostens' email and finally called to check in mid May and spoke to B, who said that the ring was never repaired because the stones were actually blue zircon. I told B that the stones I received both the first and second time were both white spinel that did not look like the blue aqua stones that the sales person showed me in person. I also said that D confirmed the aqua stones were not replaced by zircon. I also informed her that G confirmed the repair status was 'active' not pending. (clearly throughout march / april / may none of the agents made any notes in my order) I asked her if she has a picture of the ring in front of her so she could use her own judgement to see that the white stones were neither aqua nor zircon. She did not have a picture, and told me I was wrong and that the stones were blue zircon.

The next thing that happened was interesting: According to the support team in Minnesota, the plant claimed the stones were zircon and requested I switch to fire blue. It was clear that the workers at the plant in Texas resized the ring while forgetting to switch the aqua stones, and tried to cover their tracks by claiming it was zircon and trying to get me to request fire blue. This would have been beneficial to them because they would be able to claim that they switched zircon with fire blue but really they switched the original aqua. The plant workers were smart to trick their own technical support team into blaming the customer's 'pickiness' instead of admitting their own negligence.

That must be why Jostens never called me back upon receiving my ring the second time. I implored B to email me a picture of the ring with the statement confirming what stones are in the ring. She agreed and confirmed my email. At this point, 2months after I ordered the too-good-to-be-true thing, and 1month of sending back and forth, I am still waiting for a picture which Jostens will probably never send. I have finished my college and do not have simple ring to show for it, moving out of the country in 1week.

Why does Jostens try to make all these empty promises?

Bought: lustrious ring with embroider and auquamarine stones

Order Date: 2016-03-16

Date Received: 2016-04-18

Pros:

Cons:

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166760

Posted by Tom (a while ago)

Web site was a little tough to navigate. Products look professional. A bit expensive.

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2 out of 3 people said 'YES'

102930

Posted by Brittany Taylor (3 years ago)

Absolutely horrible company!

I absolutely DO NOT recommend buying anything from this extremely unprofessional company. It took me almost 2 months to get my cap and gown, they sure as all hell charged my card quickly though! When my order finally got here it was completely wrong! I filed a request to have the items returned and it's been over a month and a half since this elusive label was sent out and STILL NOTHING! The people who work at this company are completely useless! I had to pay $18 in shipping this morning out of pocket just to send it back and just now they are saying they are not going to refund me anything at all! I've gotten my bank involved. Seriously go to other company for your stuff.

Bought: Cap, gown, tassel

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173560

Posted by Pearl (4 years ago)

Had a repair

Jostens stands behind their warranty!! Very eager 2 help u!! My 30 yr old ring had 2 have minor repair!! Jostens didn’t give me a hard time!! My ring was repaired & looked like a brand new ring!! No charge either!! I’m happy wit Jostens & recommend them 100%

Order Date: 2020-07-21

Date Received: 2020-08-31

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173400

Posted by Renee (4 years ago)

They steal

I placed an order for the mascot package. My total came to 245.43. While this charge was placed on my card, two more charges showed up after, for 1.00 each. I know this about is small, but if they are doing it to everyone, that's a lot of money. Besides that, its stealing! No matter if its 2 dollars or 2 cents, it's still fraudulent! I've been on hold with customer service all day and still can't talk to anyone. I'm very unhappy.

Bought: Mascot cap and gown package

Customer Contacted Jostens Via:
	(585) 705-6328 x_____
	[emailprotected]

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172880

Posted by Jeanne (5 years ago)

class ring order

The "design online and print order" doesn't have the final cost of my daughter's ring on it. Makes it pretty hard to write a check to pay in full. Now after reading all the horrible reviews about Jostens service I'm wondering if I should even order. I don't want to send a large amount of cash with my child to school.

Bought: ladies diamond braid ring

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171820